How do I contact North Lanarkshire council?
You can also call our Customer Service Hub on 0345 143 0015 to speak to a member of the team.
How do I make a claim against North Lanarkshire council?
Insurance claim form
- To make a claim, please complete and return a Third Party Insurance Claim form.
- To request a copy email [email protected].
- We will send you the form within two working days of receiving your request.
How do I complain about a council in Scotland?
If you want to complain about a local authority service, you should first contact the service that you are unhappy with. If your complaint is not resolved by the local authority’s complaints procedure, you can complain to the Scottish Public Services Ombudsman.
What Is a Stage 2 complaint to council?
Stage two. If you, as the Customer, are dissatisfied with the outcome of the Stage 1 investigation, you can request the Council arrange for the complaint to be reviewed by the Chief Executive, who will decide whether the matter is to be escalated to Stage 2.
Who is in charge of North Lanarkshire Council?
Council Leader after election Despite The SNP winning the most seats and most votes, North Lanarkshire is run by a Scottish Conservatives supported Labour administration. Labour leader Jim Logue was appointed Leader of the Council with the support of Conservative and Independent councillors.
What does the public services ombudsman do?
We carry out independent reviews of decisions that councils make on community care and crisis grant applications. you are an adviser helping an applicant who is unsatisfied with a council’s decision.
What does an ombudsman do Scotland?
the Scottish Public Services Ombudsman deals with complaints about public services in Scotland, including, for example, councils, the NHS, housing associations, colleges and universities, prisons, most water authorities, the Scottish Government and Scottish Parliament.
What is a Stage 3 complaint?
A Stage 3 complaint is the final stage of the official complaints process, and must be preceded by Stage 2. A Stage 3 complaint is where a complaint can be escalated when you believe that the Stage 2 process has not been followed as set out in our complaints procedure.
What are the stages of complaints?
The complaints procedure has two stages:
- Stage 1 – trying to sort things out with the local service.
- Stage 2 – getting someone else to look into your complaint.
Who is Des Murray?
Des Murray, Chief Executive | North Lanarkshire Council.
How do I make a complaint about North Lanarkshire Council?
Initial complaints should be directed to North Lanarkshire Council directly. You can find contact details for North Lanarkshire Council above. Comments are moderated so may not appear immediately. Please do not post any personal information relating to yourself, or employees of North Lanarkshire Council as these comments will not be approved.
How can councils manage performance in handling complaints?
Enable councils to capture performance information and use this to manage performance in handling complaints. Identify how effective a council is in using learning and outcomes from complaints to improve the delivery of services.
What is the complaints handling procedure?
Like all councils in Scotland, we have a Complaints Handling Procedure which describes our process for handling complaints and how to make a complaint. It also tells you about our service standards and what you can expect from us.