How do I return to Yoox UK?
Exchanges are subject to product availability at our warehouse. You can request an exchange using the online Return Form on the website, which allows you to exchange your purchased product using the options available.
Can you return from Yoox?
Return Policy You can return any item purchased on yoox.com within 60 days of the delivery date. Here’s how: Fill out the Return Form. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
Does yoox provide free returns?
Exchanges. If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 60 days of delivery date. Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available.
How long do yoox returns take?
Refunds are processed within approximately between three (3) to seven (7) business days of our receipt of the returned merchandise and confirmation that the return conditions have been satisfied. Your refund will be credited back using the same payment method used to make the original purchase on the Website.
How do you exchange on YOOX?
Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.
How do I return an item to yoox?
You can choose to have the returned products refunded in full (including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to the Vendor) by notifying the Vendor via the online Return Form.
Does yoox do price adjustments?
Viktoria GulnikYOOX Unfortunately I was advised the “prices cannot be adjusted if a promotion was applied to the order”.
How long does yoox shipping take UK?
Shipping Times and Costs
| Shipping | Times | Cost |
|---|---|---|
| Standard | 4-7 business days | £ 9.00 |
| Express* | 2-3 business days | £ 12.00 |
| Saturday | Guaranteed delivery Saturday morning | £ 32.00 |
| Standard UPS Access Point | 4-6 business days | £ 9.00 |
Are items from Yoox authentic?
Yes, all of the products on yoox.com are authentic, guaranteed by direct and well-established relationships with designers, manufacturers and authorized dealers.
How do I contact YOOX by phone?
CONTACT US
- Email.
- Phone 0800 086 8448 Monday-Sunday. from 7am to 8pm UK Time.
Does yoox sell used items?
The products for sale on yoox.com are all absolutely new with the exception of Vintage items, which are carefully selected by international experts, also based on their excellent state of preservation.
What is Yoox’s return policy?
If you are not satisfied with the product you order from YOOX, you can easily return it back within a given time-frame. Nowadays due to the Covid-19 situation, you can return within 60 days of your order. The product that you are returning to the company should not be used roughly or washed.
How to withdraw from a contract with Yoox Net A PORTER Group?
This form must be submitted by Customer Care by email or by post to YOOX NET-A-PORTER GROUP S.p.A., Via Morimondo no. 17, Milan. (c) Make any other clear statement to the Vendor setting out your decision to withdraw from the contract.
What happens if I return an item paid with moneyoox?
If you return items partially paid with Moneyoox, you may choose to: – receive a partial refund with Moneyoox for the amount paid with Moneyoox, and the standard refund procedure for the remaining amount. The Vendor will process the full reimbursement of your Moneyoox within 48 hours of receiving your request.
What is the return policy for YNAP products?
You have the right to return products purchased on www.yoox.com (the “Website”) by notifying YNAP Corporation (the “Vendor”) within sixty (60) days from the day you receive the products.
