How do you ask a buyer to revise negative feedback?
The answer is simple: The best thing your business can do is directly (and politely) ask the customer to remove or update their feedback. Contact your unhappy customer and be personable. Use their first name and apologize as necessary.
How do you request a buyer to change feedback?
To submit a Feedback revision request:
- Go to the Request Feedback Revision page from the Feedback Forum or from your Feedback Profile.
- Review the list of eligible Feedback entries and select the ones you want to request revisions for.
Can I ask buyer to remove negative feedback eBay?
Once you’ve left feedback, you won’t be able to edit or delete it. If you’d like to add extra information to your original feedback, you can leave a follow-up comment. If you’d like to change the negative or neutral feedback you’ve left, you can ask the seller for a feedback revision.
What happens when you request feedback revision on eBay?
What happens when you ask for a feedback revision? When you send a feedback revision request to a buyer, we’ll send them an email with all the details. The buyer then has 10 days to either: Revise the feedback: If the buyer accepts the request, we’ll guide them through the process of changing their rating and comment.
Does eBay ever remove feedback from a buyer’s profile?
eBay will remove Feedback ratings and comments in certain limited situations. Please see the Feedback Withdrawal and Removal page to review the guidelines for Feedback removal. If the Feedback you were left meets the guidelines, please report it to us.
Can eBay buyer change feedback?
As described by eBay, feedback revision is when a buyer can change their review or rating of a seller, provided that a request to do so has been sent to them. eBay allows buyers to change their rating because sellers can often resolve difficult situations with excellent customer service.
What is a feedback revision request?
If you are a seller on eBay and a buyer leaves negative feedback, you can request a feedback revision. This step is where you send your buyer a feedback revision request, and eBay sends your buyer the details.
How do I dispute negative feedback on eBay?
Feedback Revision
- Log in to Ebay and go to the “Request Feedback Revision” page (see the link in Resources).
- Select the item whose buyer’s feedback you want to dispute.
- Fill in the details of why you are disputing the feedback in the text box, then click the “send” button.
How do I challenge negative feedback on eBay?
You can send a request to a seller to remove their negative feedback from your account’s feedback profile. Simply select the relevant piece of feedback and add a note about why you are sending the request. Then, click send. This request will be valid for ten days.