How do I get a new POSB digital token?
Click on the steps to view screens
- Launch your digibank App.
- Tap on Set Up Now.
- Confirm your Email Address and tap Next.
- Tap Continue to proceed with the registration.
- Enter the Registration Code provided in the letter.
- Enter the 6 digit SMS OTP sent to your registered mobile number.
- You’ve set up your Digital Token.
How do I recover my POSB ID?
Select Reset IB PIN/Print IB User ID….Retrieve a Forgotten digibank User ID
- Visit our digibank Online login page.
- Click on Forget User ID.
- Enter your credentials (eg. NRIC, ATM/Debit Card Number and Card PIN).
- You will be able to retrieve your existing User ID immediately after validation.
How do I transfer my DBS app to my new phone?
Download the digibank app (DBS iWealth app for Wealth clients) on a new mobile device. Log in to digibank( DBS iWealth app for Wealth Clients) and perform the one-time setup on your new device. Upon setting up your token on a new device, the token will be automatically disabled on your lost device.
How do I reset my DBS phone banking?
Reset digibank PIN
- Insert your ATM/Debit/Credit Card and key in your PIN.
- Select More Services.
- Select Card/PIN/iBanking/Phone Banking.
- Select Reset IB PIN/Print IB User ID.
- Enter your new digibank PIN.
- Re-enter your new digibank PIN to confirm.
- Once new digibank PIN is accepted, collect your ATM/Debit/Credit Card.
Where can I replace my token?
Where can I go to replace my Token? You can go to a Token vending machine located at selected malls and Community Centres/Clubs for a free replacement. You can also visit a TraceTogether Token counter operating at the Community Centres/Clubs.
How do I request a new iBanking device?
How can I register? Please call our Customer Service Hotline at (65) 6327 2265 or visit any DBS/POSB branch to report the loss of your device. The New IB Secure Device will be sent as a replacement.
How can I reset my POSB internet banking?
- Insert your ATM/Debit/Credit Card and key in your PIN.
- Select More Services.
- Select Card/PIN/iBanking/Phone Banking.
- Select Reset IB PIN/Print IB User ID.
- Enter your new digibank PIN.
- Re-enter your new digibank PIN to confirm.
- Once new digibank PIN is accepted, collect your ATM/Debit/Credit Card.
Can you use banking app on 2 phones?
3.1 You may have up to six Registered Devices linked to the Banking app. 3.2 If you already have six Registered Devices and you access the Banking app for the first time on a new device, the Registered Device that has not been used to access the Banking app for the longest period of time will be de-registered.
Why can’t I log into Digibank?
Please ensure that your digibank app is up to date. Restart your phone and ensure your Android or iOS is running on the latest version. You will then be prompted to set up your Digital Token when you first log in.
What happens if I lost my token?
The first replacement of a lost Token is free. Subsequent replacements are chargeable at $9 per Token. Replacement of lost Tokens can only be done at Community Centres/Clubs. Payment can be made via PayNow, EZ-link, Nets Flashpay, Mastercard, VISA, JCB, and Union Pay.