How can I get in touch with ScotRail?
For urgent enquiries, please contact us on 0344 811 0141. To report safety issues, please use Help Points, speak to rail staff, or call us between 7am and 10pm on 0344 811 0141 (option 3). Outwith these hours please call 0141 335 5240.
How do I email ScotRail?
ScotRail Customer Relations
- Telephone: 0344 811 0141.
- Textphone users: 0845 602 0346.
- Email: [email protected].
- Postal address: ScotRail Customer Relations, PO Box 27129, Glasgow G2 9LH.
Who is ScotRail owned by?
Scottish Rail Holdings (SRH) is a Non-Departmental Public Body controlled by Scottish Ministers that has been set up with the express purpose of overseeing the governance of train operating companies under Section 30 of the Railways Act 1993 – including the new publicly owned ScotRail Trains Limited.
Is ScotRail owned by the government?
Beginning from 1 April this year, ScotRail will be publicly owned and controlled by the Scottish government.
How do I complain about a train staff?
- If a complaint or comment relates to a station or ticket office, you should contact the station operator.
- You should always try and resolve your complaint with your rail service provider first.
- The Rail Ombudsman is there to help resolve ongoing complaints between rail service providers and their customers.
How many employees does ScotRail have?
5,000 employees
With over 5,000 employees based across Scotland, we are a large employer with a proud history. But there’s more to ScotRail than you think.
What happened to ScotRail?
ScotRail was nationalised by the Scottish government last month after the previous operator, Abellio, had its franchise ended early amid criticism of the quality of the service. Its May 2022 timetable had approximately 2,150 weekday services, but from next week this will be reduced temporarily by a third to 1,456.
Is ScotRail a franchise?
Abellio ScotRail, operating services under the name ScotRail, was the national train operating company of Scotland. A subsidiary of Abellio, it operated the ScotRail franchise from 1 April 2015, taking over from predecessor First ScotRail.
Is ScotRail part of British Rail?
British Rail The brand has developed and is still in use today. ScotRail, under British Rail, used customised versions of the existing liveries, with passenger locomotives and coaching stock painted in a lightly modified version of the InterCity Executive livery.
Where can I complain about a late train?
Or create an account. If you’re claiming a refund for a delay on TfL Rail and can’t see your station in the list, call us on 0343 222 1234.
How do I complain about a train hygiene?
Cleaning Assistance Number: 58888
- Type Clean (space)
- Enter 10 digit PNR number.
- Enter the Service Code.
- Send it on “58888”
How do I contact ScotRail customer relations?
ScotRail Customer Relations Including general enquiries and complaints, telesales, help for Smart products and help for travel agents. Calls are charged at national rates. 0344 811 0141
How do I contact ScotRail about removed content on social media?
If you have a question about removed content, please email [email protected] The views on our social media pages are created by our community and do not necessarily represent the views or opinions of ScotRail. Please don’t share or encourage comments that are:
How do I make a complaint about a ScotRail train?
All ScotRail stations have help points where you can get information and report any suspicious behaviour or incidents. All of our trains are fitted with closed-circuit television (CCTV) to create a safer environment for customers and staff. If you’re unhappy with a response to a complaint you’ve made to us, you can contact the Rail Ombudsman.
How do I report a suspicious incident on ScotRail?
If you witness an incident or if you need to report a crime please contact British Transport Police. BTP officers are present at many stations. All ScotRail stations have help points where you can get information and report any suspicious behaviour or incidents.