How do I complain to AliExpress?
There is a “Report item” button in the Overview section of the product under the product picture. Click it to get to the complaint page. Then click “Send report” and fill in the form. Describe your complaint in detail and attach the evidence (screenshots or photos).
Is AliExpress com safe and legit?
Contrary to popular belief, buying from AliExpress is very safe. In fact, it’s probably safer than shopping from Ebay because of their buyer protection program. AliExpress guarantees that if your product doesn’t arrive on time or as described in the listing, you can get a full refund.
How do I talk to agent on AliExpress?
How do I contact AliExpress? You can contact AliExpress by emailing them, starting a chat with a live agent on their website or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
How do I escalate an AliExpress dispute?
– If the seller doesn’t agree with your request, you can click Edit to Update Proposal or wait for us to automatically escalate your dispute after 5 days. In this case we will help you look into the matter and try to find a suitable solution.
What is the safest way to pay on AliExpress?
The best method to pay on AliExpress is PayPal. If you find a supplier that supports PayPal, list all of there products. If you have a credit card with a discount, it’s even better than PayPal. Because this way, you can also make money for the purchases in the background using Cashback.
What is a dispute on AliExpress?
AliExpress provides a “Buyer Protection” program that guarantees the quality of goods and services. In case the products don’t meet the criteria of quality, AliExpress makes a refund. To take benefit of this program and receive compensation for a faulty product or poor service, you need to open a dispute.
How do I get my money back from AliExpress?
You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order. You can submit refund requests up to 15 days after your order has been completed.
Why is my AliExpress order taking so long?
Time of Year – Mostly, products are shipped from China, during Chinese New Year, 11.11, and other Chinese festivals tonnes of packages are to be delivered. More order puts extra pressure on available resources. As a result, products shipped during the festive season will have some delay.
How do I make a complaint to AliExpress?
You won’t be able to make a complaint to or against Aliexpress. Few sellers in aliexpress are just not responsible. When you ask question, they will only answer Thank You without explaining or answering your question.
Is AliExpress trustworthy?
Aliexpress and Alibaba are not trustworthy. They sell fake stuffs. The government should stop them from selling in the USA.
Can I get a refund from AliExpress?
Routinely AliExpress will protect the dishonest sellers and you’ll be lucky to get a partial refund of your purchase amount, if anything at all. An appeal of their decision is non-existent (contrary to what their website and non-existant reps tell you).