How do I file a claim for a missing package with USPS?
Filing by Mail
- Call the USPS National Materials Customer Service and request a Domestic Claim PS Form.
- Complete the form and mail it, along with proof of value and evidence of insurance, to the address on the form.
How long does a USPS claim take?
within 5 to 10 days
Generally speaking, USPS makes claim decisions within 5 to 10 days. The sender or receiver can file the claim, but it must be submitted within 60 days of the shipping date.
What happens when USPS says they delivered but no package?
They’ll be able to respond faster to you. They’ll most likely tell you to wait 24 hours, so you may want to wait 24 hours before contacting them, anyway. After 24 hours, if your package still hasn’t arrived despite it saying, “Delivered,” then you’ll definitely want to speak with a USPS representative.
How long does it take for USPS to find missing mail?
If all of the elements of the Missing Mail Search go smoothly the parcel can be located and start moving again in 3 to 5 days. BUT, sometimes, the USPS location where the parcel is does not cooperate, which makes the process very long and painful for the shipper and the buyer who is upset their parcel is “lost”.
Will USPS pay for lost packages?
What does a USPS Claim cover? If your delivery were insured, USPS’s claim process would cover the costs of shipping and the package value, up to the amount specified. If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping.
How long before mail is considered lost?
A Lost Article is defined as any mailing that has not been received and has not been returned to the sender. Customers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing.
What to do if you never received a package?
USPS lost packages:
- Call 1 (800) 275-8777 or (800) 222-1811- ask customer service for a tracking update.
- Ask neighbors.
- Submit a search to Missing Mail search request.
- If mail was not recovered, you may able to file an insurance claim.
- Wait at least 7 days after the expected delivery date – Start USPS claim here.