How long does a replacement Railcard take?
If you have ordered a plastic 16-25 Railcard online, please allow up to 5 working days for delivery. If you paid for ‘Special Delivery’ and placed your order before 15:45pm, your Railcard will be delivered within two days (Monday to Thursday) or three days (Friday to Sunday).
How do I get a new Railcard?
If you bought your 16-25 Railcard online, please go to ‘Manage my Railcard’ on the website homepage to log in to your account and apply for a replacement. Once logged in, click on ‘Details’ under your active plastic 16-25 Railcard, then click on ‘Replace Railcard (Lost or stolen)’.
Can you use a Railcard without the card?
Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there’s no need to carry the physical card around with you.
How much is the fine for forgetting Railcard?
a Penalty Fare of £20. twice the full applicable single fare to the next station at which the train calls, whichever is the greater.
Can I replace a lost Railcard?
You can only apply for a replacement Railcard seven or more days after the date of the original online application. You can also apply for a replacement over the phone or in writing, please contact the Disabled Persons Railcard office for details.
How do I report a lost Railcard?
If you bought your Railcard online, please go to ‘Manage my Railcard’ on the website homepage to log in to your account and apply for a replacement. Once logged in, click on ‘Details’ under your active plastic Family & Friends Railcard, then click on ‘Replace Railcard (Lost or stolen)’.
What happens when you forget your Railcard?
If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare. However, a train company will normally allow you to claim back this extra expense on the first occasion in each year where this happens.
What happens if I’ve forgot my Railcard?
What do I do if my Railcard is stolen?
What do I do if my Railcard is stolen? A: To replace a stolen Railcard you bought online, please click ‘Manage my Railcard’ on the website homepage to log in to your account. Once logged in, click on ‘Details’ under your active plastic Family & Friends Railcard, then click on ‘Replace Railcard (Lost or stolen)’.